Shipping & Returns
Effective date: 2026-09-05
Website operator: NOBLE IMPORT AND EXPORT CO., LTD
Business address: 100 Church Street 8th Floor, 10007, Manhattan, NY,United States of America
Email: support@jtglob.com
Shipping Options
Available delivery methods
Delivery Times
When to expect your order
Returns
How to return items
Refunds
Refund process timeline
Shipping Options
Overseas Warehouse Delivery
We ship to addresses in the United States only.
$5.99 for orders below $100.00; free for orders of $100.00 or more after discounts.
The order amount used for free shipping is the merchandise subtotal after discounts, excluding shipping charges. Your shipping fee is shown before you place the order.
Delivery Times
Orders are fulfilled from overseas warehouses. Estimated delivery is 1–2 weeks, including processing and transportation from order confirmation. Timing may vary with availability, the destination and carrier conditions. If we cannot meet the stated timeframe, we will contact you with a revised estimate and the option to accept the delay or cancel for a refund.
Return Policy
30-Day Return Policy
We accept returns within 30 days of delivery. Items must be unused, in original packaging.
What Can Be Returned
Unused Items
In original packaging with all tags
Wrong Items
Items shipped in error
Defective Items
Manufacturing defects covered
Damaged in Transit
Report within 48 hours of delivery
What Cannot Be Returned
Used Items
Items showing signs of installation or use
Custom Orders
Special-ordered items
Electrical Components
Once packaging is opened
After 30 Days
Beyond the return window
How to Initiate a Return
- Contact our customer service team with your order number
- Receive a return authorization number and shipping label
- Pack the item securely in original packaging if possible
- Attach the shipping label and drop off at the designated carrier
- Receive confirmation and tracking information via email
Refund Process
Refund Timeline
Important: Refunds are issued to the original payment method. Gift cards and store credit are refunded immediately.
Return Shipping Costs
Our Error
Free return shipping if we made a mistake
Defective Items
We cover return shipping for defective products
Change of Mind
Customer pays return shipping (deducted from refund)
Questions About Shipping or Returns?
Contact our customer service team with your order number and details of your question.